Contact us – Nile Pyramids

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, we strive to ensure that the product you receive matches the image shown on our website. Our photographs are taken to accurately represent the color, size, and appearance of each item. However, please note that slight variations may occur due to differences in lighting, display settings, and natural variations in the products themselves. We are committed to delivering high-quality products and your satisfaction is our top priority. If you have any concerns about the product you receive, please contact our customer service team for assistance.

How fresh are the products?

We prioritize the freshness and quality of our products. Our dried, canned, and pickled items are processed and packed promptly after harvest to preserve their flavor, aroma, and nutritional value. We use advanced packaging techniques to ensure that our products remain fresh and retain their peak quality throughout their shelf life. Additionally, we adhere to strict quality control standards to guarantee that you receive the best possible product. If you have any questions or concerns about the freshness of a specific item, please feel free to contact our customer service team.

Do you have a minimum order?

No, There is no minimum orders but please note that this depends on our stock, and shipping method chosen.

What are the available shipping methods?

We are able to ship via:

Note: The shipping process is decided based on the destination and nature of the product.

Where does the products come from?

We personally select our products from our owned farms and/or from a few trusted suppliers nearby.